Our business is structured to support our Single Point of Contacts or SPOCs. You get to deal with the same person…you will have their cell number and they answer their phone. She or he will learn your goals and priorities. Each has years of business and technical experience.
A New Level of Support
Premier Clients can route all their support issues through us and we contact the provider or carrier or partner. We manage the process to solution. While keeping you informed. Engaging your technical team as needed.
We have several proprietary processes by which we track who is a good resource and who is not. We know how the provider support structure works. The providers do not inform you about this. The provider sales teams do not know this. You have to live it like we do.
Focus on Your Outcomes
As we earn your trust you will find that we are committed to the achievement of your outcomes.
We are transparent and accountable.
Team of Experts
Expertise and experience is getting harder to find..and expensive. We engage the experts (ours or partners) to fit your project or problem. We even have security and legal experts at hand for you.
With a solid background in “old school” voice, Stratetel, is an excellent supplement to your IT team regarding any Unified Communications (UC) like Lync or hosted Voice over IP projects.
We know what it takes to be successful and will protect you from the pitfalls so many others suffer through.
So many companies are suffering with poor voice quality or connections. Yes those problems can be hard to find and fix. We have the people the technology and the connections to fix your problems – quaranteed. Call out our VoIP Swat Team.
A cloud broker is a third-party individual or business that acts as an intermediary between the purchaser of a cloud computing service and the sellers of that service. In general, a broker is someone who acts as an intermediary between two or more parties during negotiations.
We recently did a search for Hosted Voice over IP “cloud” vendors. We stopped the search on Google at 1000. We are constantly approached by Cloud Services Vendors we accept a few. We will be happy to compare our offerings to the ones that your find. Remember though, that being highly placed in search engines means two things (1) money spent for ads and (2) they are good at getting ranked – neither has anything to do with providing quality services.
Business Internet Access
As the use of cloud based solutions continues the importance of a quality internet connection has become critical. No. Internet access is not all the same.
MPLS is on the downhill slide, from a end user perspective (not a carrier perspective). Internet based networking is now easy to engage and manage. Controls are available so that high priority applications are protected.
Also SDWan (Software Driven Wide Area Networking) is here and the same revolution that took the data center by storm and made the cloud (server virtualization) is now coming to networking.
Your decision on what type of network to deploy is based on your objectives. We can match your desired outcome to the most effective network design. Often we are using one type of network for metro areas and another for more rural. We are expert at blending networks together into one seamless network. This makes your management much easier.
Keep an eye on SDWan it is here and presents significant ease of use, high availability, lower costs than current routing. But be careful – SDWan is where hosted VoIP was in 2003, lots and lots of startups and legacy WAN accelerators trying to catch up.
BYOD Bring Your Own Device…some potential hirees are actually turning jobs down if they cannot use their own devices!! Mobility costs are constantly increasing and usually poorly managed. Security is a huge concern. We have excellent solutions that can remove the mobility headache and actually save you a lot of money. We are really good at it. Think of it all mobile devices and management under one bill.
Like you we are often engaged with large providers. Sometimes they can be hard to move. Such as when you are having a problem. We have the leverage on millions of dollars of contracts that means when we squeak – they listen. We also have independent troubleshooters like our VoIP SWAT team.
WIFI Connecting without wires
Customers by in large expect it. We can design wifi, integrate wifi into your network, secure the traffic and deploy wifi at your sites.
See how our solutions will allow you to market to customers even prospects who have not signed up for any of your loyalty programs. Combine Data Analytics and you can text a salesperson that the prospect (not someone logged in to your applications), a person looking at the salmon fishing rods has been there three times this month – make offer of 20% off…..